Adoption Policy
Simple rules that protect the animal and the adopter alike.
raei's goal is for every animal to find a safe, loving home, and for every adopter to find a real companion — not a transaction. The rules below apply to anyone listing a pet for adoption or requesting to adopt one through the app.
Adoption Is Always Free
Buying or selling animals is never allowed. When listing a pet, the owner explicitly pledges the animal is not for sale and is offered for free adoption only — any listing that violates this is rejected or removed as soon as it's found.
Every Listing Is Reviewed First
Every new pet goes through review by our team before it's shown to adopters — we check that photos are clear and the details (type, age, health status) are complete before approving it.
The Adopter's Pledge
Before sending an adoption request, the adopter agrees to an explicit pledge: to provide proper nutrition, healthcare, and shelter, and to give the animal love and attention for the rest of its life.
Coordination
Owners and adopters communicate through in-app chat to coordinate the handover directly. Your phone number is only shared if you choose to share it yourself.
If Something Feels Off
You can report any conversation or user whose behavior doesn't seem to be in the animal's best interest, and our team reviews reports as soon as they come in.
After Adoption
Once an animal finds a home, its owner can mark it as "rescued," and it is automatically removed from the available-pets list so no one keeps reaching out about an animal that no longer needs one.
Questions?
For any question about this policy, reach us on our contact page.